Skechum

Refund Policy

Last Updated: 4/5/2025

This Refund Policy outlines the terms and conditions for refunds and cancellations on Skechum ("Skechum," "we," or "us"). By using our service, you agree to these refund terms.

1. Credit Purchase Refunds

Our policy regarding credit purchases is designed to be fair and transparent:

  • Used credits are non-refundable
  • Refunds will be processed to the original payment method

2. Refund Eligibility

Refunds may be granted in the following circumstances:

  • Technical issues preventing service usage
  • Duplicate charges or billing errors
  • Service unavailability for extended periods

3. How to Request a Refund

To request a refund:

  • Contact our support team via email
  • Include your account email and transaction ID
  • Provide the reason for your refund request
  • Allow 5-7 business days for processing

4. Exceptions

We reserve the right to deny refund requests that:

  • Involve used or consumed credits
  • Violate our terms of service

Contact

If you have any questions about our refund policy, please contact us.